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Communication Skills for Business Professionals, second edition, is a student-friendly introduction to effective communication in the workplace. Engagingly written, the text covers foundational topics such as audience, influence, channels, conflict and persuasion, before investigating more complex areas such as intercultural communication, virtual communication, researching in the era of 'fake news' and strategies for successful written communication. Taking a broad and current approach to concepts of communication and workplaces, Communication Skills for Business Professionals explores situations from virtual meetings between indie creatives, to speeches given by politicians, while still covering more traditional forms of professional communication, such as pitching to boards and memos. New pedagogical features such as interactive questions and answers, skill builder class activities, margin definitions and links to online content make this book indispensable for teachers and students of communications alike.

Communication Skills for Business Professionals

Part I. Understanding Communication: 1. Introduction: communication in organisations; 2. Organisations: structure and culture; 3. Communication as a process; 4. Understanding the audience; 5. Persuasion, negotiation and conflict management; 6. Working collaboratively; 7. Intercultural communication; Part II. Communicating In Organisations: 8. Communicating as business professionals; 9. Engaging with information and research; 10. Business correspondence: short form; 11. Writing strategies for the business professional; 12. Communicating in a web-based world; 13. Oral communication; 14. Meetings: in-person and online.